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Balmoral Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 23 April 2012
Date of Publication: 11 May 2012
Inspection Report published 11 May 2012 PDF

Overview

Inspection carried out on 23 April 2012

During a routine inspection

People who we were able to verbally communicate with told us that they were happy living at the home and that they were satisfied with the care they received. People said, "The staff here are good and I get on well with them all," "I'm fine, I have everything I need," "I didn't think I would like it here but I'm settled" and "I would like to go home but I can't so I'm OK here."

We spoke with three relatives. They spoke fondly about the staff and the care that was provided. They told us "We are very happy with the care here, we have no issues or worries," "Staff are approachable and make sure I'm included in my relatives care" and "The staff are always around to carry out care tasks and have a chat."

We spoke to two visiting health professionals. They said "We have never had any concerns about the way people are treated. The staff know people well and assist us to do our job. The staff are very good at making sure people's healthcare needs are met."

Sheffield Local Authority Contracting and Commissioning had recently (March 2012) carried out a full monitoring visit. Their report showed that they believed that the service met all aspects of the Essential Standards of Quality and Safety.