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Balmoral Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 1 July 2013
Date of Publication: 23 August 2013
Inspection Report published 23 August 2013 PDF

Overview

Inspection carried out on 1 July 2013

During a routine inspection

During our SOFI observation we found that staff had positive interactions with people, they spoke patiently and kindly whilst offering choices and involving people. People also had positive interactions and communication with each other.

People that we were able to communicate with told us that overall they were happy living at the home. Their comments included, "I can sum up this place in one word � great" and "I was told I could have six months to decide if I wanted to stay. I decided in six minutes."

Records checked showed that before people received any care or treatment they were asked for their consent and the staff acted in accordance with their wishes.

During the inspection we spent time sitting with people in the communal areas of the home and with people individually in their rooms. We found that care and support was offered appropriately to people.

We spoke with five relatives who were visiting the home and they confirmed that they were satisfied with the care provided.

Our conversations with people, relatives and staff, together with observations on the day of our inspection evidenced that there were enough staff on duty and staff working in the home were appropriately qualified to do their jobs.

The provider had an appropriate system in place for gathering and evaluating information about the quality of care the service provided.

We found that records were held securely and retained for an appropriate period of time.