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Balmoral Care Home Requires improvement

All reports

Inspection report

Date of Inspection: 6 January 2011
Date of Publication: 31 January 2011
Inspection Report published 31 January 2011 PDF


Inspection carried out on 6 January 2011

During an inspection in response to concerns

A significant number of people who live at Balmoral have a diagnosis of dementia and therefore have varied methods of communication. Some people were able to express their views clearly, others were not able to verbally communicate with us. Due to people�s communication needs, during the site visit we sat with people who lived on the Dementia wing and observed them closely. This meant we were able to ascertain whether their needs were met.

During our observation we saw that people and staff communicated well. People were at ease chatting with the staff about everyday events. Staff listened to people and when people asked for assistance staff gave this in a friendly and supportive way. Staff were aware of people�s individual needs and preferences. People were shown respect and their dignity and privacy was maintained.

When we spoke to people who were able to communicate with us verbally, they told us:

�I�m very happy here. I feel safe and the staff are good�

�I�ve never complained about anything, because there�s nothing to complain about�

�I can�t grumble at all. They look after us very well�.

�The staff are all OK�.

�Although the staff have changed over, everyone who comes is good�.

�There�s always someone to talk to if you�re worried or upset about anything�.