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Archived: Charlton Kings Care Home Good

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Inspection report

Date of Inspection: 24 May 2012
Date of Publication: 2 August 2012
Inspection Report published 2 August 2012 PDF | 63.14 KB

Overview

Inspection carried out on 24 May 2012

During an inspection to make sure that the improvements required had been made

In order to get people's views of the service we asked four people what it was like living at Charlton Kings Care Home.

Only two were able to give a clear view of the service. One person said

"Staff always consult me regarding what support I require"

"Staff know what my care needs are and how and when I wish to receive support"

"Staff respect my wishes to have meals when I want them".

Another said, "The staff are are lovely, kind and always ask me if I'm comfortable" and "They are excellent with my husband and understand his healthcare needs".

We also read all of the satisfaction questionnaires received back by the service in February of this year, from people who use it.

These are a selection of many positive comments read.

'I am very happy and I have told my daughter, as she was worried about changing from where I was. I like the friendliness of the staff'.

'I was impressed when I first came here and I remian impressed'.

'I know I can join in activities if I want'.

'I feel secure here'.

One comment referred to wanting a different tea menu and we were told that the new cook plans to alter the tea menu.