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Archived: St George's Nursing Home Requires improvement

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Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 27 September 2013
Inspection Report published 27 September 2013 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 10 September 2013, observed how people were being cared for and checked how people were cared for at each stage of their treatment and care. We talked with people who use the service, talked with carers and / or family members, talked with staff and reviewed information sent to us by commissioners of services. We reviewed information sent to us by other regulators or the Department of Health, reviewed information sent to us by other authorities, talked with commissioners of services and talked with other regulators or the Department of Health. We talked with other authorities.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

Our judgement

There were enough qualified, skilled and experienced staff to meet people's needs.

Reasons for our judgement

People who lived at the home told us that when they asked for assistance from staff they always received it promptly. They told us that they felt confident that the care they received from each member of staff would be professional and friendly.

During our inspection we found that calls for help from people were answered promptly by staff and we did not observe that people waited for long periods for staff assistance. One person who lived at the home told us: “If I need staff I only have to press this (nurse call bell) and they will come. I find this reassuring."

We saw staff regularly checked people who were cared for in their rooms. This meant that staff were also able to meet the needs of people who did not spend time in the communal areas of the service.

The management team had identified the number of staff they needed to be at work in the home across different parts of the day to meet people's needs and keep them safe. Our review of the staff rotas at different times over the previous months showed that minimum staffing levels identified and planned for had been met. If additional staff were required to meet people’s needs the management team told us that this was put in place. This ensured that people's needs were effectively met by the right staff, at the right time and in the right way.

When we spoke with two members of staff, we asked them if they felt that there were enough staff to meet the needs of the people they looked after. Neither of the staff had any current concerns with staffing levels.