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Archived: St George's Nursing Home Requires improvement

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Inspection report

Date of Inspection: 10 September 2013
Date of Publication: 27 September 2013
Inspection Report published 27 September 2013 PDF

Overview

Inspection carried out on 10 September 2013

During an inspection in response to concerns

We carried out this inspection because we had been made aware of concerns raised by the local authority and NHS professionals. The concerns were about the quality of care people received at the home to meet their health and care needs.

Some people who lived at the home were unable to communicate their experiences and views about the care they received due to their complex needs. Therefore we spent time at the home to watch to see how staff supported people. We also looked at a selection of care records for five people who lived at the home, and spoke with three members of staff and the management team which included the provider.

People that were able to speak with us were positive about the care and support provided. One person said: �If I need anything they (staff) will help me� and �I like it here, I have no complaints.� Another person said: �They (staff) always make sure I have drinks at hand in my room, I don�t even have to ask.�

We also spoke with some relatives and friends who visited the home. A relative said, �The staff are very particular about privacy and dignity. I think they�re (staff) remarkable� and �Recently I have seen activities getting better.�

We saw that staff were kind and caring in the way they supported people. Although staff were busy they took time to support people at their own pace with their daily routines. We saw examples where staff responded promptly to any requests for assistance and the ratios of staff were monitored to ensure this remained the case.

We observed the lunchtime and teatime meals. Overall there was a relaxed approach to mealtimes as we saw that people made choices what they would like to eat and where they would like to eat their meals. We also saw that hot and cold drinks were readily available for people throughout the day together with staff support where required.

People had a care plan that reflected their needs and their personal routines. We saw that staff got people�s consent before they delivered care. We also noticed work was on-going to protect people who were unable to give their consent so that this was accurately recorded in their care records for staff to follow.