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Archived: St George's Nursing Home Requires improvement

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Inspection report

Date of Inspection: 1 November 2013
Date of Publication: 6 March 2014
Inspection Report published 06 March 2014 PDF

Overview

Inspection carried out on 1 November 2013

During an inspection in response to concerns

We carried out this inspection due to the concerns that we had received from the local authority and other regulators.

At this inspection we did not speak with people who lived at the home as we wanted to be sensitive to their needs at this difficult time. However, we spoke with the manager, operations manager and some staff who worked at the home. The management team and the staff that we spoke with told us that people who lived at the home received care and support from staff that met their needs.

We spent time with the new staff member who had delegated responsibility for the maintenance of the home environment. They showed us the repair work that needed to be done. We saw that some of the work had been outstanding for a period of time. However we could not find a responsive and planned approach to get the repair work done that made sure The Hall Nursing Home was a suitable and safe place for people to live.

We also looked at the quality assurance arrangements the provider has in place to check the premises. We found that these did not effectively identify the shortfalls in all the maintenance work required to ensure that any work and repairs were dealt with in a responsive and timely way. This meant that the homes environment was not always consistently developed, reviewed and improved as needed to meet the needs and safety of the people who lived at the home.

In this report the name of a registered manager appears who was not in post and not managing the regulatory activities at this location at the time of the inspection. Their name appears because they were still the Registered Manager on our register at the time.