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Archived: St George's Nursing Home Requires improvement

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Inspection report

Date of Inspection: 19 January 2012
Date of Publication: 2 March 2012
Inspection Report published 2 March 2012 PDF


Inspection carried out on 19 January 2012

During an inspection looking at part of the service

We visited the service to see what improvements had been made since our last visit in August 2011. The visit took place over two days. Following our last visit the provider sent us an action plan to show us what they were going to do improve the service.

When we spoke with people who lived at the home they told us that they liked the lounges and enjoyed the meals.

Two people that we spoke with in the lounge told us they enjoyed that lounge as �it was quiet� and had �a lovely view to the garden�. Four people that we spoke with in another lounge told us they were watching the television and that later they had the choice of entertainment in the afternoon, but they did not always join in.

Three people we spoke with told us that they had preferred to stay in their rooms during the day and did not like to go to the communal areas of the home. Two people told us that they sometimes had to wait for care workers, but this was during �busy times� at lunchtime and in the morning.

The home employed three activities coordinators whose role was to arrange and engage people that lived at the home in activities. During the morning we observed that two activities coordinators were in the home. People were able to join in a balloon game, followed by a group card game, whilst others received hand and nail care in the quiet lounge. In the afternoon arrangements had been made for a singer to visit the home and provide entertainment. On the second day of our visit people had the option to play a game of bingo.

People we spoke with in the lounges told us that it was not always easy to get the attention of care workers unless they were in the room. The manager told us during our last visit that further call points were going to be installed in the communal areas to ensure people are able to call staff easily. The call bell in these rooms had one static call point and people who had lived at the home were not always able to independently reach this.

We looked at the care records for three people who used the service. There had been improvements to the information detailed about the clinical needs of the people who lived at the home. There were still areas for improvement so that care workers and nursing staff had clear information about how to meet those needs. People who lived at the home had little information recorded in their care plan documentation about their life and personal histories. There was no evidence of any involvement in their care plans. People had their preferred bed times, the time they liked to get up in the morning and their preference for receiving personal care from a male or female care worker recoded.