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Archived: St George's Nursing Home Requires improvement

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Inspection report

Date of Inspection: 28 July 2011
Date of Publication: 22 August 2011
Inspection Report published 22 August 2011 PDF

Overview

Inspection carried out on 28 July 2011

During an inspection looking at part of the service

Following our visit in March 2011 a new manager had been appointed. When we visited this time we saw that staff were taking a more person centred approach to care. Staff were engaging and talking with people, and not just focusing on tasks. The manager had supported staff in making changes to ensure that people who lived there were treated as individuals.

Complaint and feedback forms were in the entrance hall and were available for people to use. All comments are looked at by the manager. The manager told us they were keen to listen and reflect on the needs of the people. They told us that following a recent residents and relative meeting they will be introducing a memory box for each person that lived at the home.

The people we spoke to told us that they were well looked after and the staff were kind and looked after their needs. They told us that they did not have to wait for things.

Staff were respectful to people and they offered support and encouragement when assisting people with a task or activity. During the morning we saw that people were playing skittles and throwing rings over a target in the garden. The home had a large activities room where we saw games and other equipment that people could have used.

The manager told us that the home is planning to have a fete in August to raise additional funds that will be used for more activities within the home.

We saw that people were supported to spend time in the garden, and were having an afternoon drink and snacks.