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Archived: Bracken House

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Inspection report

Date of Inspection: 15 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF


Inspection carried out on 15 January 2013

During a routine inspection

On the day of our visit to Bracken House we spoke with five of the people who lived there, three visiting relatives, the home manager, the deputy manager and the care staff on duty. The visit was unannounced so that no one living or working in the home knew we were coming.

We received positive comments about the staff team from people that lived at the home and visiting relatives. One relative told us, �I have to say I can�t praise them enough�. One person that lived in the home told us, �The staff are very kind�.

People told us that they felt safe in the home and were able to report any concerns they had. Two people told us, �They (staff) always take the time to listen to us�. People told us that they were asked for their views on the service the home provided.

We found that appropriate procedures had not been followed when �Do Not Attempt to Resuscitate� orders had been put in place. For example, there was no evidence to show what or if discussions had taken place with the people involved.

We found that information in the care records for one of the people whose care we looked at did not reflect the care we observed care staff provide. Our discussions with the manager and care staff told us that the person�s condition had changed. The manager and her deputy acknowledged that care plans were not in place for this person and daily records had not been maintained to confirm the care that had been delivered.