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Inspection Summary

Overall summary & rating


Updated 4 January 2019

About the service: Cleeve house is a residential care home that was registered to provide personal care for up to 23 people. At the time of this inspection 22 people were living there.

People’s experience of using this service:

People received safe care and support as the staff team had been trained to recognise signs of abuse or risk and knew what to do to safely support people. People received support with their medicines by competent staff members. The provider followed effective infection prevention and control procedures.

The provider supported staff in providing effective care for people through person-centred care planning, training, supervision. They ensured the provision of best practice guidance and support met people's individual needs. People were promptly referred to additional healthcare services when required. People were supported to maintain a healthy diet. The physical environment within which people lived supported their mobility and orientation needs.

People received help and support from a kind and compassionate staff team with whom they had positive relationships with. People were supported by staff members who were aware of their individual protected characteristics. People were supported to maintain their independence.

People took part in activities that they found interesting and stimulating. People were provided with information in a way that they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or visitors.

The provider had effective systems in place to monitor the quality of the service they provided and to drive improvements where needed. The provider and management team had good links with the local community which people benefited from.

More information in Detailed Findings below.

Rating at last inspection: Good (published 09 March 2018)

Why we inspected: This was a planned inspection based on the rating at the last inspection, ‘Good.’ At this inspection we found the service remained good in all key questions with an overall rating of ‘Good.’

Inspection areas



Updated 4 January 2019

The service was safe

Details are in our Safe findings below.



Updated 4 January 2019

The service was effective

Details are in our Effective findings below.



Updated 4 January 2019

The service was caring

Details are in our Caring findings below.



Updated 4 January 2019

The service was responsive

Details are in our Responsive findings below.



Updated 4 January 2019

The service was well-led

Details are in our Well-Led findings below.