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Archived: Primrose House Nursing Home

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All reports

Inspection report

Date of Inspection: 2 September 2011
Date of Publication: 1 November 2011
Inspection Report published 1 November 2011 PDF


Inspection carried out on 2 September 2011

During a routine inspection

We spoke to a resident about their experiences of the home and they said that the staff �always have time for people� and that �staff make time if you want to do things.� This person told us that the food �was all right� and that �you don�t get the same meal day after day.� They said that the �staff mix well� and they also said that the registered manager was approachable; �you can always talk to him.�

Another person told us that they were able to �relax a lot more� than in their previous accommodation. They said that there was �always something to do� and that the activities �add a bit of variety�.

We spoke to a visitor whose wife had recently been admitted and they told us that the care staff were �very good, couldn�t be faulted.�

We spoke to a visitor who said �I visit once a fortnight and the treatment she gets is excellent�; �she is well cared for, clean and tidy and the staff are very pleasant.�

We spoke to an individual about how they might express any concerns should they have them. They told us that they could talk to their key worker or the home�s manager and told us that they would be confident to do so.