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Archived: 229 Mitcham Lane Limited - 99 Sunnyhill Road Good

All reports

Inspection report

Date of Inspection: 26 June 2014
Date of Publication: 31 July 2014
Inspection Report published 31 July 2014 PDF | 74.67 KB


Inspection carried out on 26 June 2014

During a routine inspection

This inspection was carried out by an inspector who gathered evidence to answer our five key questions: Is the service caring? Is the service responsive? Is the service safe? Is the service effective? Is the service well led?

Below is a summary of what we found. The summary is based on our observations during the inspection, speaking with people using the service, their relatives, and staff supporting them and from looking at records.

If you want to see the evidence supporting our summary please read the full report.

Is the service safe?

Staff were trained in their roles. Risk assessments were completed for people and management plans in place to minimise such risks. Individual crisis plans were in place for people, which enabled staff to identify signs of relapse in people�s mental health. Incidents and accidents were recorded and lessons learnt from them were incorporated into new risk assessments. Medicines were handled safely. People using the service told us they felt safe living at the home.

Is the service effective?

People were involved in planning their care, support and treatment. The provider cooperated with other health professionals in the planning and coordination of people�s care and treatment. People were supported to access health and community services as required. People�s support plans were tailored to reflect their individual needs and the outcomes they wanted to achieve. These were also reviewed to reflect people�s changing needs.

Is the service caring?

Staff understood the needs of people they supported. They treated people with dignity and respect. Staff showed understanding of the needs of people they supported and their different circumstances. Interactions between people and staff were positive and open.

Is the service responsive?

People were supported to participate in activities within and outside the home. There was effective joint working partnership between the home and other professionals to ensure the service responded to people�s needs. People were supported to develop new skills to enable them move on to more independent accommodation. Reviews took place regularly to monitor people�s progress.

Is the service well-led?

Staff were supported and trained adequately in their roles. Staff understood their job roles and the aims of the services. People told us that the provider listened to them and acted on their feedback. Daily handover meetings took place where the quality of service was discussed. The provider had systems in place to gather feedback about the service.