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Inspection report

Date of Inspection: 10 January 2014
Date of Publication: 11 March 2014
Inspection Report published 11 March 2014 PDF | 88.34 KB

Overview

Inspection carried out on 10 January 2014

During a routine inspection

The people who use the service had learning disabilities but were able to tell us about their experience of the care and support they received. People told us that staff were kind and caring and encouraged them to be as independent as possible. One representative of a person who uses the service told us that the provider understood the needs of their relative well and that staff were kind and respectful.

We spent time talking with staff and also observing interactions between them and people using the service to determine if people were being cared for in a way that respected their individual needs. We observed staff talking calmly and sensitively to people and offering choice about care, treatment and activities people using the service wanted to participate in.

We saw from people�s care records that they were person centred meaning that they contained personal and up to date information about the person, their needs and choices about their care. People�s support plans and risk assessments were up to date and had been reviewed in line with the provider�s policy.

During the inspection we spoke to the staff on duty. We found the staff to be supportive and respectful to the people using the service. We observed the staff and their interaction with people and saw that they understood the individual needs of people using the service well and were able to tailor their interaction with each person depending on how they liked to be engaged.

Staff had knowledge of adult safeguarding procedures and how to report concerns. This meant that they were able to recognise suspected harm or abuse and what action to take to reduce the risk of harm and how to deal with it if it happened. On our visit staff told us that their safeguarding training was undertaken annually and that the training equipped them to understand their safeguarding responsibilities. One person who uses the service told us that they knew about safeguarding and that it had been discussed at each of their assessments and reviews.

We saw that there was a variety of activities planned to meet the individual needs of people using the service and that the people were able to choose whether or not they wanted to take part in the activities. From the records we looked at we saw that the provider encouraged people to be as independent as possible and many of the people who use the service had opportunities to engage in local community activities which people told us they enjoyed undertaking. A representative of a person who uses the service said �we are always consulted and know what activities are planned� another representative said �we are always involved in assessments and reviews and are consulted on all decisions�

The provider had an audit framework and audits were carried out monthly as to ensure that the quality of the service was maintained to a high standard and that actions to rectify concerns were taken within reasonable timescales. The provider also sought the views of professionals, representatives and people who use the service to determine whether people were satisfied with the service. We saw that changes to the service had been made based on comments people who completed the survey had made. In a recent audit one professional said �communication is good and service users appear happy and content�. Another commented that the service was caring, personal and adapted and tailored to meet the needs of individuals.