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Inspection report

Date of Inspection: 18 March 2013
Date of Publication: 5 April 2013
Inspection Report published 5 April 2013 PDF | 82.71 KB

Overview

Inspection carried out on 18 March 2013

During a routine inspection

The services staff provided personal care to six people who lived in a supported living environment at the same address. We spoke to four people who used the service and four staff including the manager. We looked at three peoples files, which included for example, their need assessments and their plans of support. We also looked at three staff files.

Everyone one spoken with was very pleased with the service they received. We had a large number of very positive comments and they included; �the staff are alright and help me with things like looking after my money�, �the staff treat me well, they let me make my own choices� and �staff are there to help me, and they are always very kind.�

People told us that staff were good and kept them informed of what was happening each day and they knew who would be supporting them.

We found the staff had been recruited in a way that made sure that vulnerable adults would be protected. New staff also undertook induction training to make sure they had the skills and knowledge to provide care to people with differing needs. The agency also had systems in place to monitor the quality and safety of the care and support they provided.