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Inspection report

Date of Inspection: 18 November 2013
Date of Publication: 13 December 2013
Inspection Report published 13 December 2013 PDF


Inspection carried out on 18 November 2013

During a routine inspection

When we visited Leadon Bank Reablement Service we found that four people used the service and we met and spoke with three of these people. We spoke with two members of staff who delivered care, the registered manager and the deputy manager. We read everyone's care records and four care staff records.

We found that the provider had systems in place to gain the consent to care and treatment of people who used the service.

We found that staff had an understanding of the needs of people who used the service. We found that care and treatment was planned and delivered in a safe way, which met people's individual care needs. People we spoke with were positive about the care they received. One person told us, "They are very helpful, it's a good service, I should be able to go home soon."

We found that people's dietary needs were met and that people had a good choice about what they ate. One person told us, "The food is great. There is so much choice."

We found that the provider worked well with other services to ensure the health and wellbeing of the people who used the service. We found that there was an effective recruitment process in place to ensure that staff had the skills to meet people's needs. One person who used the service told us, "It's so comfortable here. I feel I am improving every day. The staff are marvellous."