Archived: Murley House

We visited the home once during the day and once during the evening. On both visits there was a calm, relaxed atmosphere with people appearing to be well cared for. We observed that people seemed to be comfortable and at ease with the staff who supported them. One person said 'This is a nice place. I am well looked after.'

We observed lunch being served and eaten in two areas of the home. We saw that staff assisted people to eat in a patient and kind manner. We saw that one carer spoke very gently while encouraging someone to eat. We heard one person say 'Looks lovely, delicious food' 'You are a darling. 'a sweetheart. Thank you.'

There are events and activities organised in the home however it is not always clear how these reflect peoples' individual preferences and interests.

We could see that people were able to see healthcare professionals when they needed to.

No one living at the home expressed any concerns about equipment in the home or the comfort of furnishings. People able to express an opinion said that they were contented in the home.

We met with three relatives of people living at the service. They were pleased with the care provided.

One person told us that his father's care 'outstanding' and that staff were 'all wonderful.'