The Care Quality Commission

Archived: Lily House

Lynn Road, Ely, Cambridgeshire, CB6 1SD (01353) 666444

Provided and run by:
Ashbourne (Eton) Limited

Important: The provider of this service changed. See new profile

All Inspections

17, 31 May 2011

During a routine inspection

People told us that they liked the home; in particular its competent and friendly staff, its overall level of cleanliness and its garden. We received positive comments about the home's staff including, 'The staff are excellent, really friendly and caring' and, 'There's enough caring staff to offer mum company and spend time chatting with her'. One relative told us, 'The staff seem to care about the people they look after, and each other, it's like a happy family'. People told us the home was light and airy, and that they enjoyed sitting out in the garden. Relatives reported that they felt staff involved them in their loved one's care and responded to concerns they raised well.

One district nurse told us: 'The home's good, and they work hard at trying to stimulate people'. A community psychiatric nurse reported 'My team are happy with things at the moment, there has been a big improvement in the last six months and we have no concerns about the quality of care there currently'. However, one person told us she would like to get out of the home more to visit interesting places and one relative reported that communication could be improved as he wasn't informed when his mother was moved from one unit to another in the home. Another relative told us that her mother had slept without sheets on her bed a couple of nights and staff had failed to notice this.