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Inspection report

Date of Inspection: 16 January 2014
Date of Publication: 13 February 2014
Inspection Report published 13 February 2014 PDF


Inspection carried out on 16 January 2014

During a routine inspection

We were unable to speak with people who used the service, because they could not always give their verbal opinions on the service they received. However, we considered people�s overall experience of the service and perceived they were mostly satisfied with the care and support provided at Merlewood House.

At the time of this inspection the service was not providing personal care in the community.

People were being involved as far as possible in planning and consenting to their support and were enabled to make decisions about matters which affected them. They were supported to access resources and activities within the community and keep in touch with others.

People were supported to make choices, try new experiences and develop independence skills.

People were getting support with healthcare needs and they had access to on-going attention from health care professionals.

People were provided with a good standard of accommodation, to promote their comfort and well-being.

The arrangements for staff recruitment helped to ensure people experienced, safe, appropriate support.

People had records which helped to promote good communication and ensured the monitoring of people�s well-being and accountability.