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Inspection report

Date of Inspection: 17 January 2013
Date of Publication: 13 February 2013
Inspection Report published 13 February 2013 PDF

Overview

Inspection carried out on 17 January 2013

During a routine inspection

We considered people�s overall experience of the service and found they were satisfied with the care and support provided at Merlewood House.

People were being involved as far as possible in planning their support and were enabled to make decisions about matters which affected them.

People were treated with respect and valued as individuals, they were supported to make choices, try new experiences and develop independence skills.

People were supported to access resources and activities within the community and keep in touch with friends and relatives.

People were getting support with healthcare needs and they had access to ongoing attention from health care professionals.

We found the staffing arrangements were sufficient in ensuring people received effective care and support.

There were systems in place to help support an effective complaints process.