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Inspection report

Date of Inspection: 15 March 2012
Date of Publication: 16 April 2012
Inspection Report published 16 April 2012 PDF


Inspection carried out on 15 March 2012

During a routine inspection

We considered people�s overall experience of the service and perceived they were satisfied with the care and support provided at Merlewood. Relatives of people using the service told us, �This home is really good; they make sure he has a good quality of life�, �We are quite happy with things�, �It�s all very good� and �It�s fantastic, I don�t think he could be in a better place�.

People were being involved as far as possible in planning their support and were sensitively enabled to make decisions about matters which affected them.

People were treated with respect and valued as individuals, they were enabled to make choices and develop independence skills. They were being supported to pursue learning opportunities and try new experiences.

They were supported to access resources and activities within the community and keep in touch with families and friends.

People were getting support with healthcare needs and they had ongoing attention from health care professionals. They were being supported sensitively with personal care needs.

People using the service were supported by well trained, capable staff.

Although we had no concerns about peoples� care and support; we found some improvements were needed to make sure guidelines were better worded to protect people using the service.

People were being consulted about their experience of service. We found that checks on practices and systems were being carried out and action was being to improve and develop the service.