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Turkish Cypriot Community Association Good

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Inspection report

Date of Inspection: 1 November 2013
Date of Publication: 29 November 2013
Inspection Report published 29 November 2013 PDF | 74.88 KB

Overview

Inspection carried out on 1 November 2013

During a routine inspection

All the people who used the service and their relatives who we spoke with were positive about the service. They told us that staff were �caring� and �respectful�. People who used the service indicated that they were satisfied with their care. One person told us that they were "very happy [with the service]" and that staff were "always on time". People told us staff were never in a hurry and always completed the tasks. Another person told us that staff "listened" to what they said. This indicated that people were listened to and their needs were met.

Care plans and risk assessments were completed and regularly reviewed. We noted that people who used the service and their representatives were involved in the review of care plans.

People felt that staff listened to them. A person told us staff were �trustworthy�. We noted that staff knew how to make sure that people were protected from abuse. We noted that there was an effective recruitment system in place. The provider stated that a refresher adult safeguarding training was planned for staff.

There was a system in place to monitor the quality of the service. This ensured that people�s views about the quality of the service were sought. However, the provider may wish to note that quality assurance work undertaken in July 2013 had not been fully completed.