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Archived: Allied Healthcare Worcester Good

Inspection Summary

Overall summary & rating


Updated 18 June 2016

This inspection took place on 25 May 2016 and was announced. We gave the registered manager 48 hours’ notice of our intention to undertake an inspection. This was because Allied Healthcare provides personal care for people who live in their own homes and we needed to be sure that someone would be available at the office.

At the time of our inspection 31 people who received personal care in their own homes. The service also provided a ‘Hospital at Home’ service, which is a National Health Service (NHS) service which provides their own nurses. Allied Healthcare provides the care workers. The care workers provide continual support to people in their own homes under the direction of the nursing team.

There was a registered manager in place at the time of our inspection. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff we spoke with knew how to protect people from harm. We found staff recognised the signs of abuse and knew how to report this. Staff made sure risk assessments were in place and took actions to minimise risks without taking away people’s right to make decisions.

People told us there were enough staff to help them when they needed them. Staff told us there were enough staff to provide safe care and support to people. Advanced planning meant that staffing levels were reviewed and reflected the needs of people who used the service. People’s medicines were checked and managed in a safe way.

People received care and support which met their needs and preferences. Care and support was provided to people with their consent and agreement. Staff understood and recognised the importance of this. We found people were supported to eat a healthy balanced diet and were supported with enough fluids to keep them healthy. We found staff supported people with access to healthcare professionals, such as their doctor or hospital appointments.

We saw people were involved in planning their care. People’s views and decisions they had made about their care were listened and acted upon. People told us that staff treated them kindly, with dignity and their privacy was respected.

We found people knew how to make a complaint and felt comfortable to do this should they feel they needed to. Where the provider had received complaints, these had been responded to. Learning had been taken from complaints received and actions were put into place to address these.

Staff felt supported by the registered manager to carry out their roles and responsibilities effectively.

We found the checks the registered manager completed focused upon the experiences of people. Where areas for improvement were identified, systems were in place to ensure lessons were learnt and used to improve staff practice.

Inspection areas



Updated 18 June 2016

The service was safe.

People were cared for by staff who had the knowledge to protect people from the risk of harm. People were supported by sufficient numbers of staff to keep them safe and meet their needs. People received their medicines in a safe way.



Updated 18 June 2016

The service was effective.

People were supported by staff who had the knowledge and skills to do so. People received care they had consented to and staff understood the importance of this. People were supported with their individual dietary requirements.



Updated 18 June 2016

The service was caring.

People�s decisions about their care were listened to and followed. People were treated respectfully. People�s privacy and dignity were maintained.



Updated 18 June 2016

The service was responsive.

People received care that was in-line with their individual preferences and needs. People�s concerns and complaints were listened and responded to.



Updated 18 June 2016

The service was well-led.

People were included in the way the service was run and were listened too. Staff were supported by clear and visible leadership so people received quality care to a good standard.