1 December 2011
During a routine inspection
People told us that they had a care plan which they were involved in developing. They said that they signed it to confirm their agreement.
People described staff as respectful, caring and very good. They said that they felt safe with staff looking after them.
People said that staff wore gloves and aprons when assisting them with personal care.
People told us that they knew whom to speak to if they had to make a complaint.