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Archived: SAGA Homecare Long Crendon

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Inspection report

Date of Inspection: 1 December 2011
Date of Publication: 9 January 2012
Inspection Report published 9 January 2012 PDF

Overview

Inspection carried out on 1 December 2011

During a routine inspection

People said that they were happy with the care they were receiving from the agency. They said that before the agency started to provide them with a service, someone from the agency visited them to discuss the level of support they required.

People told us that they had a care plan which they were involved in developing. They said that they signed it to confirm their agreement.

People described staff as respectful, caring and very good. They said that they felt safe with staff looking after them.

People said that staff wore gloves and aprons when assisting them with personal care.

People told us that they knew whom to speak to if they had to make a complaint.