Archived: Goldsborough - Hatfield

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

There were systems in place to safeguard people from the possible risk of harm. There were risk assessments in place to provide guidance to staff on how risks to people could be managed and minimised. People received their medicines safely as agreed with their care package and assessment of needs.

The provider had effective recruitment processes in place to ensure that staff employed to the service were suitable for their roles. There were sufficient numbers of staff to support people safely.

Staff were skilled and knowledgeable in how to support people in accordance with their agreed care plans. Staff received regular supervision and support, and had been trained to meet people’s individual needs appropriately.

Staff understood their roles and were aware of their responsibilities and understood their roles to seek people’s consent prior to care being provided. They were caring, compassionate and they respected people’s privacy and dignity.

People’s needs had been assessed, and care plans included their individual needs, preferences, and choices. The provider had a formal process for handling complaints and concerns.

There were effective quality monitoring processes in place. Regular checks and audits had been carried out and people’s views had been sought regarding the quality of the service.

We spoke with a number of people who all expressed their satisfaction with the service. One person said 'My carers are very good, caring and helpful.' Another person said 'The staff are lovely and help me a lot. They are really good people. I have no concerns.' One relative said 'The regular carers are excellent. It's the new staff when they come to help, we found that they do not communicate and explain what they are doing. Otherwise we are very happy with the care and support my father is provided with.'

We found that people had been involved in their care planning, their privacy and dignity had been respected and their independence promoted where possible. People received appropriate care and support as agreed in their care package to ensure that their needs were met. Staff had received training in ensuring that people received a safe service and were aware of their responsibilities to report any allegations of abuse to the appropriate authorities. Staff had been provided with relevant training and were supported in their roles. There was a system for assessing and monitoring the quality of service.