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Archived: Allied Healthcare Sawston

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 30 November 2012
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

We carried out a visit on 30 November 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

The provider had an effective system to regularly assess and monitor the quality of service that people receive

Reasons for our judgement

People who use the service, their representatives and staff were asked for their views about their care and treatment and they were acted on.

People told us that they had contact by phone, or in person, with members of the agency’s management team. People told us they were pleased and satisfied with the agency and did not raise any concerns about the care and support that was provided to them. One person commented that, “I can contact someone in the office and they have always efficiently dealt with my concerns.” A relative told us told us that, “I can contact the office if we need to discuss anything about the care provided”

Audits were carried out by the organisation’s Quality Manager regarding the service, support issues, staffing, rotas and appraisals. Regular unannounced 'spot checks' were made by the agency’s senior staff to ensure that people's care needs and the care staff's care practice were monitored. The manager told us that any concerns with staff competence would be immediately followed up in supervision sessions. Staff that we spoke with confirmed that they had received ‘spot check’ visits from members of the agency’s management team. The manager had also undertaken regular checks of medication administration records to ensure people’s medicines were safely and competently managed.

Annual surveys were conducted with staff and people who used the agency to monitor their views regarding the care and support they were receiving. The results of surveys were analysed and we saw an evaluation report collated in 2012, which indicated that people were satisfied with the service.