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Archived: Allied Healthcare Sawston

This service was previously registered at a different address - see old profile

This service is now registered at a different address - see new profile

All reports

Inspection report

Date of Inspection: 30 November 2012
Date of Publication: 1 March 2013
Inspection Report published 1 March 2013 PDF

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Not met this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

We carried out a visit on 30 November 2012, observed how people were being cared for, checked how people were cared for at each stage of their treatment and care and talked with people who use the service. We talked with carers and / or family members and talked with staff.

Our judgement

People cannot be assured that they receive care, treatment and support that meets their needs and protects their rights as guidelines in care planning documentation needs to be improved .

Reasons for our judgement

Care and treatment was not planned and delivered in a way to ensure people’s safety and welfare.

We spoke with eight people and two relatives about the care and support that the agency was providing. People were satisfied with the care and were complimentary about care staff. One person commented, “I am very happy with the carers and they are always kind and helpful.” Another person told us that, "I feel I am in safe hands and feel very confident with my carer."

We reviewed six care plans during our visit on 30 November 2012. The agreed times and dates for care support visits were recorded.

We noted however, that care plans were lacking in detail regarding the care and support that was to be provided at each visit which may impact on the care to be given.. Descriptions were vague and lacked detail regarding peoples’ preferences in the way that care should be given. We did see in one care plan where a separate handwritten sheet with more detailed guidelines had been included in the documentation. We saw that care plans were reviewed every six months but it was not clear in the care plan where changes to care had been made. Care plans that we saw were not all signed and dated so it was not clear how up to date the documents were. Risks were assessed and documented but also lacked detail.

Staff that we spoke with also commented that care plans were not in detail and lacked guidelines to specifically follow during each visit to the person. We raised these issues with the manager and they agreed to review the current care planning documentation so that staff had clear step by step guidelines which would be written in a person centred style detailing each person’s preferences.