• Care Home
  • Care home

Archived: The Mount Residential Home

Overall: Inadequate read more about inspection ratings

The Mount, Heydon Road, Aylsham, Norwich, Norfolk, NR11 6QT (01263) 734516

Provided and run by:
Sunrise Care Homes Limited

Latest inspection summary

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Background to this inspection

Updated 18 July 2023

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

As part of this inspection we looked at the infection control and prevention measures in place. This was conducted so we can understand the preparedness of the service in preventing or managing an infection outbreak, and to identify good practice we can share with other services.

Inspection team

On the first day of inspection there was 1 inspector. For the 2 other days of inspection there were 2 CQC inspectors.

Service and service type

The Mount is a ‘care home’. People in care homes receive accommodation and nursing and/or personal care as a single package under one contractual agreement dependent on their registration with us. The Mount is a care home without nursing care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was not a registered manager in post, and there had been with a lack of managerial oversight since June 2022.

Notice of inspection

Each day of inspection was unannounced, and included an out of hours inspection visit.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make.

In the absence of a registered manager, we sourced information and assurances from the nominated individual who is also the registered provider. The nominated individual is responsible for supervising the management of the service on behalf of the provider.

During the inspection

We spoke with the provider and interim deputy manager, independent consultants, members of the care, kitchen and housekeeping team. We reviewed 7 people’s care records in detail and 9 people’s medicine administration records. We looked at staff files in relation to recruitment and staff supervision. We reviewed a variety of records relating to the management of the service, including policies and procedures. We spoke with a number of people who used the service. We liaised with the local authority safeguarding team, fire and rescue service, quality assurance team and GP surgery. After our inspection visits, we continued to seek clarification from the provider to validate evidence found. We gave written inspection feedback after each site visit.

Overall inspection

Inadequate

Updated 18 July 2023

About the service

The Mount is a residential care home providing personal and nursing care to 17 men. There were younger people and people aged over 65 with mental health care and support needs. Some people were living with dementia. The service can support up to 22 people and accommodation is provided over two floors.

People’s experience of using this service and what we found

The quality of care provided at The Mount Care Home was poor. People were not being protected from risks of abuse and harm, due to the poor condition and cleanliness of the care environment and a lack of risk management and oversight in place by the provider. People were not supported to lead meaningful lives or be part of their local community. People’s privacy and dignity was not being protected, and people were not receiving individualised, person-centred care.

Staff did not have the required skills, training, and knowledge to support people living with complex mental and physical health care and support needs. This resulted in poor monitoring and a lack of risk assessments in place, including for those people assessed to be at risk of choking, falls and requiring support with their medicines.

There were a number of health and safety concerns identified, including in relation to smoking and fire risks, water safety and ligature risks. The lack of provider level audits in place, did not ensure people were being kept safe, as risks were either not recognised or not being addressed. Staff were not following the provider’s own policies, and the lack of supervision and oversight of staff performance by the registered provider did not ensure shortfalls were being addressed, resulting in people being exposed to harm.

People were not supported to have maximum choice and control of their lives and staff did not support them in the least restrictive way possible and in their best interests; the policies and systems in the service did not support this practice.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update The last rating for this service was good. (Published 12 July 2019).

Why we inspected

The inspection was prompted in part due to concerns received following a recent quality monitoring visit completed by the local authority quality assurance team, which identified a number of concerns relating to safe care and treatment at the service. A decision was made for us to inspect and examine those risks.

We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.

You can see what action we have asked the provider to take at the end of this full report.

We have found evidence during this inspection that people were at risk of harm, the provider needs to make improvements. Please see all sections of this full report for further details.

Enforcement and Recommendations

We have identified breaches in relation to protecting people’s privacy and dignity, providing person-centred care and support, safe care and treatment including infection, prevention and control and medicines management, safeguarding people from risk of harm and abuse, safe support with eating and drinking, good governance and oversight of the service, sufficient numbers of suitably trained staff to meet people’s assessed needs and risks, safe recruitment processes, at this inspection.

Please see the action we have told the provider to take at the end of this report.

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Follow up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

The overall rating for this service is ‘Inadequate’ and the service is therefore placed in ‘special measures’. This means we will keep the service under review and, if we do not propose to cancel the provider’s registration, we will re-inspect within 6 months to check for significant improvements.

If the provider has not made enough improvement within this timeframe and there is still a rating of inadequate for any key question or overall rating, we will take action in line with our enforcement procedures. This will mean we will begin the process of preventing the provider from operating this service. This will usually lead to cancellation of their registration or to varying the conditions the registration.

For adult social care services, the maximum time for being in special measures will usually be no more than 12 months. If the service has demonstrated improvements when we inspect it and it is no longer rated as inadequate for any of the five key questions it will no longer be in special measures.