The Care Quality Commission
  • Care Home
  • Care home

Archived: Maesknoll EPH

101 Bamfield, Whitchurch, Bristol, BS14 0SA (0117) 377 2690

Provided and run by:
Bristol City Council

All Inspections

26 July 2013

During a routine inspection

On the day of our inspection there were 24 people living at the home. We spoke with five people living at the home. One person told us 'What's not to like about this home, we've got good staff, it's kept very clean and we get well looked after'.

We saw that care plans were signed by the person or their representative. People we spoke to told us that they attended review meetings about their care and support.

We saw that care plans were reviewed monthly and daily records we viewed confirmed that staff provided people with care and support as described in their care plans.

We saw that regular activities were planned to take place at the home and in the community. These were displayed on the notice board in the home along with photographs of recent events that had took place.

People we spoke with told us that they liked the food at the home. People had a choice of meals and staff were aware of people's preferences in relation to food and drink.

The home had systems in place which ensured that medications were administered and stored safely in the home.

We found there were effective systems in place to monitor the quality of the service provided.

12 October 2012

During a routine inspection

We spoke with eight people receiving a service, four members of staff including two duty officers during our visit.

People receiving a service said that the staff were kind and helpful and that they liked living in Maesknoll because it provided them with a homely environment. They told us they were involved in activities at the home. One person said 'I like coffee mornings it is a place where you meet other people and talk to them'. We observed people in lounges interacting and enjoying each other's company. Another person said I can read or go for a walk. I went to Asda the other day with one of the girls. It was really nice'. People told us they were able to discuss issues openly at the residents' meetings and that their views were listened to and acted upon. People said they were aware of the complaint procedure One person said I am quite content, I have no complaints'.

Two professionals visiting on the day told us that people who used services at Maesknoll were looked after well. One person said I will place a relative of mine here if I need to'. Another person said this place is good people seem to be happy'.