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Archived: Active Support Service Limited

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All reports

Inspection report

Date of Inspection: 25 November 2013
Date of Publication: 24 December 2013
Inspection Report published 24 December 2013 PDF | 80.48 KB


Inspection carried out on 25 November 2013

During a routine inspection

We found that where people may not have the capacity to consent there were no records to show their capacity to make specific decisions had been assessed or how decisions made on their behalf were in their best interests.

We spoke with two people who used the service and three relatives. One person told us “ The staff are nice and kind” another person told us, “Staff are very good and always arrive on time." A relative told us the service was “excellent” saying they had “no concerns at all”.

We found that although people were happy with the service care records did not always contain all the information staff needed to care for people safely and appropriately.

We found that not all the necessary pre recruitment checks had been carried out to ensure that staff were able to work safely with children and adults who may be vulnerable.

We found that the manager and team leaders carried about telephone checks to ask people using the service for their feedback. Records showed that they also carried out visits to people’s homes when staff were there to check whether staff were punctual and to observe staff working with people. We saw that people were also able to give feedback on the service via an annual satisfaction survey.

The manager explained that team leaders carried out audits on care records. The audits undertaken had not identified the issues that we found with assessments and care plans and had not led to these areas being addressed.