15 January 2014
During a routine inspection
We spoke to one person, the registered manager and members of staff. In addition we looked at comments made by people in the latest patient satisfaction survey.
People who use the service were given appropriate information and support regarding their treatment.
People's privacy and dignity were respected. We observed that staff were polite and kind to people.
Suitable arrangements were made for people with mobility difficulties to access the service.
A survey of people's views was examined. The results showed that people thought highly of the service. We saw that people had written, 'Thank you all for such a professional and caring service...... I have been very pleased with the results of my treatment and with the care I am receiving." Another person said 'I was very well looked after.'
Equipment was maintained but the scheduling required review to ensure it was serviced in accordance with manufacturers' recommendations.
People's complaints were fully investigated and resolved, where possible, to their satisfaction. The complaints procedure was available to people in the patient's guide.