Archived: Home Support Services

We saw that people's needs were assessed, and care plans were in place. This meant they received support in a way that met their needs.

Care plans did not detail the level of support people required with medication and records showed that not all care staff had received training in medication. This meant that the provider did not have effective systems in place to ensure that people received their medication safely.

Robust recruitment procedures were not in place to safeguard people who used the service.

The provider had a number of monitoring systems in place to assess and monitor the quality of service people received. People's views were sought through satisfaction surveys and telephone audits. People were made aware of how to make a complaint and were confident that any concerns raised would be addressed.

People we spoke with told us they were happy with the service they received. People said that staff respected their privacy and dignity, and encouraged them to maintain their independence.

People felt safe when being cared for by care workers. They told us carers supported them in an unhurried manner. One person stated 'I feel safe with the staff.'

We saw that people's needs were assessed, and care plans were in place. This meant they received support in a way they prefer.

All the staff members we spoke with felt supported. Comments included 'I enjoy working for the service' and 'I get all the support I need.' Staff confirmed they received regular training opportunities. This ensured staff were able to deliver care to an appropriate standard

We found that there were systems in place to monitor the quality of the service, and make improvements where required.