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Archived: Cotswold Lodge

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 19 October 2011
Inspection Report published 19 October 2011 PDF

There should be enough members of staff to keep people safe and meet their health and welfare needs (outcome 13)

Not met this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by sufficient numbers of appropriate staff.

How this check was done

Our judgement

Staff receive the training they need for their role. However, the provider is not employing sufficient numbers of appropriate staff to fully meet people’s needs. Care staff are overstretched by having to undertake all the domestic tasks and this is impacting on the quality of the service provided.

Overall, we found that improvements were needed for this essential standard.

User experience

One person told us they liked staff and the manager, we saw them chatting with the manager for quite some time in a relaxed way.

Relatives we telephoned were complimentary about staff and the level of support they provided, one relative said that “Staff have been fantastic” and another that “Staff seem to stay and they get to know clients----they are very good at communicating”.

Other evidence

We read some training records and staff files and saw that staff were provided with induction, mandatory and specialist training and nearly all have an NVQ (National Vocational Qualification) in care at level two or above. Staff received regular recorded supervision and staff meetings are held.

People had good relationships with the staff present and were comfortable with them. Staff chatted with people whilst preparing lunch, having offered lunch choices to each person.

When we visited there were three staff and the manager on duty. There were usually four staff on duty but one carer that day had needed to leave unexpectedly. Four people had been taken out shopping and for lunch by two staff in the morning, so the manager and acting team leader were at the home with the four other people. This appeared to be appropriate for the needs of the people at home although it left the team leader with all the morning’s domestic tasks as well as needing to attend to people’s needs. We have addressed that cleaning was of a poor standard in outcomes 8 and 10.The home used to employ a cleaner but we were told when they left some time ago they were not replaced.