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Archived: Cotswold Lodge

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All reports

Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 19 October 2011
Inspection Report published 19 October 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Systems are in place to protect people from abuse, or the risk of abuse, and staff are aware of how to keep people safe.

Overall, we found that Cotswold Lodge was meeting this essential standard.

User experience

We did not speak directly to most people about this outcome, although the notes from residents meetings held this year showed that staff had shown people that there was new accessible information for them about what to do if they felt unsafe or had experienced abuse.

One person told us they would go to the manager if they were worried about anything.

Other evidence

We saw that the home had safeguarding policies and procedures for staff to follow, an accessible policy for people who live there, and an up to date 2011 copy of the Kent and Medway multi Agency Safeguarding procedures. The care staff on duty were aware of the need to keep people safe and we saw from records that staff receive safeguarding training and other training such as in food hygiene and emergency first aid.

We saw staff using safe working practices whilst supporting a person who uses a wheelchair and whilst preparing lunch.

Relatives we spoke with had no concerns about the safety of the home.