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Archived: Cotswold Lodge

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Inspection report

Date of Inspection: 27 September 2011
Date of Publication: 19 October 2011
Inspection Report published 19 October 2011 PDF

Overview

Inspection carried out on 27 September 2011

During a routine inspection

Due to the nature of the service we were not able to gain views directly from most of the people who were at home during our visit, although one person told us �It�s cool, happy here� and that they liked the manager.

We saw that people were comfortable in the company of staff and they spent a lot of time during our visit in areas where they could see or communicate with staff.

We telephoned some relatives to gain their views on the home, they told us that they were very satisfied with the service overall. They said that staff communicated well, were helpful, and always told them if there were any medical appointments or problems. Their comments included, �Staff are always aware they are working in someone else�s home� and �Everything they have done has been wonderful�. One person said they would recommend the home to other families.

Due to the nature of the service we were not able to gain views directly from most of the people who were at home during our visit, although one person told us �It�s cool, happy here� and that they liked the manager.