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Archived: Aire House

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All reports

Inspection report

Date of Inspection: 6 October 2011
Date of Publication: 7 November 2011
Inspection Report published 7 November 2011 PDF


Inspection carried out on 6 October 2011

During an inspection in response to concerns

People using the service told us that they were involved in decisions about their care and day to day living. For example, people said they were asked about where they wanted to go; what they wanted to do; what they wanted to eat, they also said they were free to decide when they wished to get up and go to bed. People told us they felt 'supported well and looked after' and 'liked' living at Aire House. One person said, "The staff stop what they are doing to listen to me when I am upset or need to talk." People told us they felt 'safe' and that they could talk to staff if they needed help or report anything. People said they received the care they needed and did not feel 'under pressure' to do anything they did not want to do. They said staff were 'kind and good' and gave them enough time to receive the care they needed. People told us that they were asked about the service they were getting and felt able to raise issues with the staff if they wanted something changing.