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Archived: Wingfield Road

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All reports

Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

The manager makes sure that continual quality audit of the service means that things can be improved for people’s benefit.

Overall, we found that Wingfield Road was meeting this essential standard.

User experience

The manager showed us her quality assurance audits, looking at different areas of the service each month, such as risk management, slips, trips and falls a review of the environment. The manager had a list on the office wall showing outstanding actions and progress reports. The manager talked about the plans to improve the grounds so that people had a patio area and their own personal vegetable patch. The manger had sought estimates for some of the works to be carried out. The handyman was addressing some of the work, for example, refurbishing the shed.

The manager said that the company also carried out a yearly audit of the service. This involved sending questionnaires to those involved with the service and a visit to the service. The manager was sent an action plan following the audit. The action plan was reviewed with the area manager at the monthly visits.

Other evidence

The manager said that she shared her audits and the company action plan with members of staff at the monthly meetings.