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Archived: Wingfield Road

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All reports

Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF

Staff should be properly trained and supervised, and have the chance to develop and improve their skills (outcome 14)

Meeting this standard

We checked that people who use this service

  • Are safe and their health and welfare needs are met by competent staff.

How this check was done

Our judgement

People benefit from members of staff who are well supported by management. Regular training means that members of staff can keep up to date with current good practice.

Overall, we found that Wingfield Road was meeting this essential standard.

User experience

We asked members of staff about working at Wingfield Road. One member of staff told us that they had had a thorough induction into the work. To begin with they had shadowed a more experienced member of staff. They said they had a diploma in child care and the Learning Disability Qualification. They told us that they had regular supervision and that staff meetings were held every month. The agenda for the next staff meeting was available on the notice board for members of staff to add their items. The member of staff told us that they were up to date with mandatory training, including Autism awareness, fire prevention, first aid, food hygiene, safe administration of medicines and moving and handling. They told us about other training they had received recently including: the Mental Health Act 2005, Deprivation of Liberty Safeguards, managing behaviours, epilepsy, safeguarding and Makaton, a communication often used by people with learning disability. They said that the training opportunities were very good and that Wingfield Road was a ‘lovely’ place to work. Another member of staff said that it was a good atmosphere to work in and that everyone was ‘open and helpful’. Training in health action plans was planned for the following day.

Members of staff told us that they had been to other services run by the company to attend specialist training in Autistic Spectrum Disorder. The company had an Autism specialist who also provided training. Members of staff had received training in mental health.

The manager and deputy manager operated an on call system so that members of staff had support for 24 hours a day. Members of staff could also contact relevant staff within the company to discuss anything they wanted. Members of staff told us that the area manager and regional manager regularly visited the service to speak with everyone.

Each member of staff had a delegated area of responsibility, such as weekly audits of people’s medicines and the lead for infection control.

Other evidence

The manager told us that applicants for posts were invited to the service to meet people living there before being interviewed. People’s feedback was taken into consideration as part of the selection process.