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Archived: Wingfield Road

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Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

Systems are in place to make sure that everyone knows that abuse is not tolerated. Members of staff know what to do in order to protect people from abuse.

Overall, we found that Wingfield Road was meeting this essential standard.

User experience

We asked members of staff about safeguarding people from abuse. They told us about the company procedure for reporting allegations or observations of abuse. They also told us about the local procedure and booklet entitled No Secrets in Swindon and Wiltshire. The manager said that people who used the service had attended a session to look at abuse and how to tell staff when things went wrong. The company’s complaints and whistleblowing procedures were on the notice boards, along with safeguarding information.

Members of staff were trained in the Mental Capacity Act 2005 and Deprivation of Liberty Safeguards. If anyone was subject to a Deprivation of Liberty Safeguarding authorisation, their care plan was compiled with input from their care manager, Independent Mental Capacity Advocate, psychologist and other healthcare professionals. An authorisation does not necessarily mean that people cannot go out and about.

The manager told us that restraint was never used. She said that there had been very few incidents or accidents since people moved in, because staff were aware of what caused some people to be anxious. She went on to say that all members of staff had received training in managing behaviours and de-escalation. Members of staff filled out observation sheets where they recorded triggers for anxiety and behaviours and what actions had been taken to support the person to understand the situation. There were pictorial cards that people could choose to express how they were feeling with colour codes to show the intensity of their feelings. The occupational therapist and speech and language therapist were involved with supporting staff to look at links to each person’s response to events and how Autism affected people’s responses.

Other evidence

People were supported to manage their money. There were pictorial money management plans with details of what money they had and how they had spent it. People had been saving up to go on holiday.