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Archived: Wingfield Road

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Inspection report

Date of Inspection: 20 October 2011
Date of Publication: 28 November 2011
Inspection Report published 28 November 2011 PDF

People should be treated with respect, involved in discussions about their care and treatment and able to influence how the service is run (outcome 1)

Meeting this standard

We checked that people who use this service

  • Understand the care, treatment and support choices available to them.
  • Can express their views, so far as they are able to do so, and are involved in making decisions about their care, treatment and support.
  • Have their privacy, dignity and independence respected.
  • Have their views and experiences taken into account in the way the service is provided and delivered.

How this check was done

Our judgement

People benefit from being included in care planning and decision making. Members of staff understand how to support people to try new things and develop independence.

Overall, we found that Wingfield Road was meeting this essential standard.

User experience

People told us they were happy living at Wingfield Road. They showed us their weekly programmes and told us about the holiday they had planned. One person told us that they planned their week with their keyworker. The programme took into account social activities as well as things that the person was doing as part of their goal planning. The person told us how everyone got together every week to decide on things they wanted to do together and on their own, with support from members of staff.

People were encouraged to be independent. Care plans identified how people were preparing for a more independent lifestyle. People were developing short and long term goals with staff support. People had a weekly meeting with their keyworker to discuss and compile an action plan showing who else would be involved in them achieving the particular goal. Care plans set out different steps which people needed to look at in achieving these goals. Members of staff did written analysis of each activity which people were involved in. This showed the benefits people had found and where further development was needed. People were involved in risk management assessments for different things they were doing.

We saw members of staff engage with people and explain what was happening and planning for that day. Members of staff had a good understanding of the needs of people with Autism.

The manager told us that she had held a training session for people about their rights under the Human Rights Act 1998. There were information leaflets in the hallway. The manager said that she hoped to provide e-learning so that people could train in other things. The manager told us that the service was registering with ASDAN (an educational awarding body) so that people could be accredited in skills for learning and life skills. A member of staff would be the co-ordinator for this award.

People who lived on the first floor had ensuite toilet and shower rooms. There was a living area which included a sitting room and kitchen. People on the second floor shared a bathroom with toilet and a living area with kitchen. The third floor had a small flat with bedroom, living area and bathroom. One person showed us their bedroom which they had personalised. They showed us their weekly programme with times for cleaning their bedroom and doing their laundry and other domestic tasks. They said they had their own food budget. They planned when they were going to shop and cook their meals with staff support. The manager showed us a pictorial menu and shopping list format that some people used. It was set out so that people could find different items in different sections of a local supermarket. The manager said that some pictorial signs had been placed in some of the kitchens, because people liked to have visual prompts when they were using the kitchen.

The manager told us that she had held healthy eating training sessions with people who used the service and members of staff. People weighed themselves each month and recorded how much they had gained or lost.

There was a minibus for people to go out and about. People also liked to use public transport. Some of the activities included: going to college, swimming, shopping, going to the library, going for walks, going to the pub and to local towns on market day. People took part in assessments for road safety awareness.

Males who used the service could be supported by male staff because there was a male staff on every shift, including during the night. The manager told us that she was discussing the gender working policy as part of care planning training.

Other evidence

One person showed us the fire precautions and explained what should happen if the fire alarms sounded. They said that people took it in turns each week to visually check the fire safety equipment. They showed us the log where all the checks were recorded.

People invited us to the house meeting. Members of staff encouraged people to talk about things they wanted to do. Everyone was included in the conversations. Members of staff made sure that people didn’t necessarily have to make decisions at the meeting as they could discuss things in more detail with their keyworker. Members of staff reviewed with people what had been achieved at previous meetings.