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Archived: Windsor House

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All reports

Inspection report

Date of Inspection: 6 January 2012
Date of Publication: 22 February 2012
Inspection Report published 22 February 2012 PDF


Inspection carried out on 6 January 2012

During an inspection in response to concerns

Some anonymous concerns were raised to us about the service so we carried out an unannounced inspection to look into these concerns. We found that the concerns were unsubstantiated.

People were in the lounges when we arrived and one person was helping the manager to conduct staff interviews by showing people in to the home. Some people were finishing their breakfast. All ten people who lived at Windsor House were at the home during our visit.

One person told us, �I like it here. I go out every Thursday and on Saturdays I watch football�. They said that they had had a choice about moving into Windsor House.

We saw two people sitting in a smaller lounge. There were four people in a second lounge watching the television.

People appeared to be relaxed in the company of each other and the staff.

Staff looked busy with various household tasks including cooking the lunch but people using the service were not involved in these tasks. People were helped into the dining room and later ate lunch together.