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Archived: The Shieling

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 6 October and 6 December 2011
Date of Publication: 4 January 2012

The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

People benefit from a safe and good quality service, because appropriate quality monitoring takes place. Overall, we found that The Shieling was meeting this essential standard.

User experience

We did not ask people about this outcome area.

Other evidence

Following an inspection in October 2011, and subsequent enforcement action, the provider has made changes to the management at The Sheiling. An interim manager, who works for the company and has experience of running a service, has been seconded to work at the home and provide a period of training and stability.

The provider has re-introduced a quality assurance system, which includes a robust monthly audit. This is now being carried out by a manager who has the overall responsibility for compliance within the company. Larger audits are to be completed quarterly. We saw copies of recent and they showed that checks had been carried out across all outcome areas and action agreed where necessary. Staff showed us the daily audits which they are now completing around cleanliness of the home, people’s finances, medication and health and safety checks. This has made a vast improvement to the overall level of care people are getting. Once there has been a settled period in the home, people and their families are to be surveyed about the quality of the service provided.