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Archived: The Shieling

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Inspection report

Date of Inspection: 6 October and 6 December 2011
Date of Publication: 4 January 2012

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

Our judgement

People who use this service are protected from abuse, or risk of abuse and staff know the procedure to follow. Overall, we found that The Shieling was meeting this essential standard.

User experience

On both visits people told us that things were much better now that one particular person had left the home, because this made them feel safer and the home was calmer. People spoke positively about the staff group. One person said “They help me sort everything out and make sure I can see my family”. Another person described the staff group as “very good. They really help us.”

Other evidence

The service has polices and procedures with regard to safeguarding and whistle blowing. Staff receive training as part of their induction programme and receive regular updates. We talked to staff about safeguarding and they demonstrated a good understanding of procedures and the vulnerability of the people they provide a service too.

Additional safeguards are in place, specifically because some people are unable to advocate for themselves. The service allows for family and other professionals to be involved in best interest decisions. Staff said they had received Mental Capacity Act training. There are currently no people with Deprivation of Liberty Safeguards in place.

The service has a robust recruitment procedure, which ensures that references and police checks are completed before staff are employed and start work.

The service has overhauled the way people’s financial arrangements are managed. A computer tracking audit system is now in place and this makes sure that all transactions are reconciled electronically, against paper records kept in the home. The senior team overseeing the service has also been changed to make sure that issues are not missed and prompt action is taken when the need arises. However the provider must continue to monitor this situation and assure itself that staff are taking relevant and prompt action when issues arise.