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Archived: The Shieling

The provider of this service changed - see new profile

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Inspection report

Date of Inspection: 6 October and 6 December 2011
Date of Publication: 4 January 2012

People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

People who use the service experience effective, safe and appropriate care, treatment and support that meets their needs. Overall, we found that The Shieling is meeting this essential standard.

User experience

People who use the service told us that they liked living at The Shieling and that they felt that they were well looked after there.

Other evidence

On both visits to the service, we saw staff interacting positively with people who use the service, helping them make decisions and choices about their activities and talking to them about the day’s events. People were calm and positively engaged. They were talking with each other about how they had spent their day and their plans for the future. The atmosphere within the home was relaxed.

On the follow up visit, we looked at the work which was being done to improve care records to ensure that people’s individual needs were identified and detailing how these were to be managed. We saw that there were risk assessments in place, which included plans to minimise or manage the risk identified. We looked in detail at the care records of four people. We found that the service provides a standard format for assessing care planning and risk assessing peoples’ needs. The format is new and being piloted across the organisation. Some people are able to contribute to the care planning process and the information recorded demonstrated that staff have a detailed understanding of people’s needs and personalities. Staff told us that they meet regularly as a team to share their observations and experience of people, in order to review care plans and ensure that people are given choice and opportunity for new experiences. Staff told us the new documentation was proving effective and they had a better understanding of how to complete them following recent training from the new interim manager in post.

Some people have very complex health needs and these have now been risk assessed and staff have access to information about the action they need to take.

People are now being formally assessed and care is planned and reviewed so that their individual needs are met.