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Preston Private Requires improvement

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Inspection report

Date of Inspection: 22 January 2013
Date of Publication: 6 February 2013
Inspection Report published 6 February 2013 PDF

Overview

Inspection carried out on 22 January 2013

During a routine inspection

People told us what it was like to live at this home and described how they were treated by staff and their involvement in making choices about their care.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experiences of people.

On the day of our visit we saw that a church service and group activities had been arranged and people were encouraged and supported to participate.

People had their needs assessed and we saw that they were asked about their care and support and agreed to it. People told us they were treated with kindness and respect. People had care and support plans detailed their care needs. These were kept under review. People also told us they could choose the gender of their carer and staff respected this. The provider had policies and procedures in place to ensure people�s dignity was respected but we observed people were not always treated as such.

We found family members were happy with the care of their relations

There were no rules imposed on people. Staff were trained to protect people and people said they were safe. They told us if they had concerns or complaints about their care but would speak with the manager or the staff if they needed to.