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Preston Private Requires improvement

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Inspection report

Date of Inspection: 30 June 2014
Date of Publication: 9 August 2014
Inspection Report published 09 August 2014 PDF

People should be protected from abuse and staff should respect their human rights (outcome 7)

Meeting this standard

We checked that people who use this service

  • Are protected from abuse, or the risk of abuse, and their human rights are respected and upheld.

How this check was done

We looked at the personal care or treatment records of people who use the service, carried out a visit on 30 June 2014, observed how people were being cared for and talked with people who use the service. We talked with carers and / or family members, talked with staff, talked with commissioners of services and were accompanied by a specialist advisor.

We used the Short Observational Framework for Inspection (SOFI). SOFI is a specific way of observing care to help us understand the experience of people who could not talk with us.

We were supported on this inspection by an expert-by-experience. This is a person who has personal experience of using or caring for someone who uses this type of care service.

Our judgement

Safeguarding procedures were in place to protect people from abusive practices.

Reasons for our judgement

Following recent safeguarding investigations undertaken by the local authority, we looked at the service's related practice.

Over the last year the registered manager had raised four safeguarding alerts with the local authority and notified the Care Quality Commission. We saw any safeguarding alerts, accidents and incidents were investigated. Where appropriate, detailed action plans had been put in place to prevent recurrence. This demonstrated the home had a system in place to ensure managers and staff learnt from untoward incidents.

People who lived at the home and their family members told us they felt safe when being supported. One family member told us, “We know Mum has had falls but the staff are on the ball and have been absolutely brilliant. They never take any chances. If she’s in pain they get the GP or the paramedics. We have never had to worry.”

The service had procedures in place for dealing with allegations of abuse. Staff were able to confidently describe to us what constituted abuse and the action they would take to escalate concerns. Staff members spoken with said they would not hesitate to report any concerns they had about care practices. They told us they would ensure people they supported were protected from potential harm or abuse. Training records confirmed staff had received training on safeguarding vulnerable adults.