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Preston Private Requires improvement

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Inspection report

Date of Inspection: 10 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF

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The service should have quality checking systems to manage risks and assure the health, welfare and safety of people who receive care (outcome 16)

Meeting this standard

We checked that people who use this service

  • Benefit from safe quality care, treatment and support, due to effective decision making and the management of risks to their health, welfare and safety.

How this check was done

Our judgement

We found that there was compliance with this outcome. People who live at the home are confident that any concerns would be responded to.

User experience

People who live at the home spoken to, told us that they are often asked for feedback about the care and treatment they were receiving, including regular resident meetings.

Other evidence

A suggestion board is available for anyone who wishes to put forward a compliment, comment or complaint. A relative said "I have completed questionnaires in the past to say how I felt the home was progressing".

Staff told us meetings are held on a regular basis to discuss any issues or concerns, any ideas that would improve the running of the home are agreed and put in place. One staff member said, " The management always listen to new ideas".

The nurse in charge also told us resident meetings are held monthly and relatives are invited.