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Preston Private Requires improvement

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Inspection report

Date of Inspection: 10 February 2011
Date of Publication: 7 April 2011
Inspection Report published 7 April 2011 PDF

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People should get safe and appropriate care that meets their needs and supports their rights (outcome 4)

Meeting this standard

We checked that people who use this service

  • Experience effective, safe and appropriate care, treatment and support that meets their needs and protects their rights.

How this check was done

Our judgement

We found that there was compliance with this outcome.

People who live at the home experience appropriate, effective treatment and support to ensure there needs are met and protect there rights.

User experience

We spoke to a number of residents living in all parts of the home and we received positive responses about the support and care they receive, from caring, sensitive staff. Comments included, " I would not live anywhere else", Also, " Always willing to help". One person spoken to about individual care said, "Whenever I want a bath they oblige, I don’t have to wait long".

Other evidence

We spent some time in the EMI part and watched staff showing people who live at the home respect, dignity and privacy by helping with lunch and general routines in a sensitive way. Staff were also observed knocking on doors and talking to people with respect. One staff member spoken to said, " I get a lot of satisfaction helping people with dementia".

Staff also confirmed dementia training is provided for all staff to attend.

Care records looked at were comprehensive and reviewed on a regular basis.