You are here

Archived: Linden Lodge

The provider of this service changed - see new profile

All reports

Inspection report

Date of Inspection: 17 May 2011
Date of Publication: 6 July 2011
Inspection Report published 6 July 2011 PDF

Contents menu

People should have their complaints listened to and acted on properly (outcome 17)

Meeting this standard

We checked that people who use this service

  • Are sure that their comments and complaints are listened to and acted on effectively.
  • Know that they will not be discriminated against for making a complaint.

How this check was done

Our judgement

People who use the service were encouraged to voice dissatisfaction about the home if they wished. People knew and understood how to make complaints. Complaints were responded to and acted on appropriately.

User experience

People using the service were aware of their right to complain if they were not happy with the service provided and were clear about who they would speak to.

Other evidence

A complaints procedure was in place and information about the procedure was on display in the home. No complaints had been received during the period that the new manager had been appointed.